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Who's Steering Your Service Department? This may look like a strange question and I'm sure the result will probably be "me", the Service Manager. If you're that's great! You are actually by far the very few who have total control over your department and the most this article you need to be entertainment. Having said that though I just want to ensure we have been both absolutely clear on control.   You Service Department is consistently profitable  Your Technicians are typical over 100% efficiency  The place runs equally well when you might be gone  The Department will not lose doing internal work  Effective Labour Rate and Hours Per RO are above average   If you might have read on the list and nodded your head yes to everything, strategy to use! You are running a fantastic operation. For some from the others (the bona fide ones) you understand there exists work to be achieved. As Service Managers you all know that keeping a department in the green can be an ongoing struggle since there are a lot of things that play into how your day will go.   Absents  Appointment Cancellations, No Shows  Training  Comebacks  Parts  Internal   These are just a few with the things we deal with each day.  Through various processes we are able to make an effort to obtain a better handle on these things but all and all they play many in how your day will almost certainly engage in. Most shops I visit look like run by either the Service Advisors or perhaps the Technicians, neither is a good idea. These people have the skill sets to complete what they do best but few ought to be directly grabbing the wheel of the Service Department. The something most of us will have in keeping today is that we need to make money! Most Dealer Principals hardly understand the Service/Parts operations plus they never will. They all know very well what looks good and  not so excellent around the financials though this also is where you gets having problems. You must maintain your staff happy by being fair, not soft but fair. All the Technicians usually want might be a respect and for people to determine what they go through too. The hardest of the group to please sometimes may be the Flat Rate Technician. There are a lot of people within the dealership that directly involve them creating wealth that it is a bit hard for them to digest at times. If the Service Advisor records incorrect specifics of the Customer Concern or doesn't obtain a contact number. How about my favourite..PARTS! The tech stands around with an hour not being paid while we send a hourly employees away to fetch it. Nothing to do with the tech but it sure screws up his pay! I is going to be posting more articles for the Automotive Service Department Operation on my blog so don't hesitate to look it over and comment on what you like or dislike. Aquarium Accessories You Need for Your Fish Tank

     
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